1. GENERAL INFORMATION

In accordance with Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, and concordant regulations, it is stated that HAEGER SPAIN SL, has its registered office at Avda. Cortes Catalanes 2, Floor 2 Door 5, 08173 – Sant Cugat del Vallés, (BARCELONA – SPAIN), with CIF Nº B-66436379 and is registered in the Mercantile Registry of Barcelona (SPAIN), in Volume 46.631, Folio 212, Page 461813, Inscription 1.

The email address where you can contact HAEGER is administracion@www.haegergroup.com. You can also contact by phone at 93 524 25 26 from Monday to Friday, from 9 am to 6 pm.

2. CONDITIONS OF USE AND ACCESS TO THE WEB

2.1. OBJETIVE

Our goal is to publicize the web www.haeger.es and www.haegerstore.es the internet navigator. The web provides services for which the registered user can consult information and acquire a series of goods.

HAEGER reserves the right to make as many changes and modifications as deemed necessary or convenient on the website. No prior notice will be communicated, so that subsequent access will imply unequivocal acceptance of the modifications by the user.

In any case, the hiring of products by the user will be subject to the information that in each sales process is provided before and after the hiring that will appear in the sale process of each specific product. These conditions are not static and can be altered depending on the stocks, offers and / or even the discontinuation of the product.
The need to read the privacy conditions established in point 6 of our legal notice is noted.

2.2. NAVIGATION

The navigation on the website www.haeger.es and www.haegerstore.es is freely available for each user or registered user. We understand that the access or the mere use of the same implies the unambiguous acceptance of the legal warnings and its conditions of use.

Therefore, the user or registered user must know and accept, where appropriate, this legal notice, the conditions of use and the terms of the contract, as well as any other legal warnings about the products and services offered on the website www. .haeger.es and www.haegerstore.es and its application (programming and databases that make electronic contracting possible).

2.3. LINKS

For the assumption that the website www.haeger.es and www.haegerstore.es include some type of link, it is warned that they are not under the control or responsibility of HAEGER but of the third party to whom the link is redirected.

Note that the inclusion of a link referred to an external web page does not imply the existence of license, authorization, collaboration or any other type of relationship between HAEGER and such third party.

The website www.haeger.es and www.haegerstore.es plans to establish links with social networking platforms (Facebook, Twitter, Google+, Linkedin, Pinterest, Instagram or YouTube) to publish information, as well as to promote the HAEGER products and / or services.

In any case, the promotion of HAEGER products and / or services through these platforms is carried out in full compliance with the European Data Protection Regulation and the Organic Law on Data Protection. Therefore, data of those affected will not be shared in any case in these social networks, and the publication of data will be that of HAEGER exclusively. The use of social networks by users is their sole responsibility. Therefore, you are expressly warned that if you decide to use these platforms, you assume the conditions of use and the legal terms that they impose under your responsibility.

The inclusion as a link of the web address of www.haeger.es on third party sites is authorized and therefore is considered legitimate provided that they meet the following requirements:

  1. The website where the link is included must respect the trademark, author’s rights and especially the ownership of the website haeger.es and www.haegerstore.es owned by HAEGER. Consequently, you can not create the appearance of owning the website once you have accessed the URL of the link. That is to say, it is not possible to use “frames” or any other system that allows to generate that false appearance.
  2. The use of our website haeger.es and www.haegerstore.es can not and should not infer the existence of link, relationship or sponsorship between HAEGER and that third person who uses our domain as a link or in any other way.
  3. The contents of the website must be respected and the website and its contents or incorrect, inaccurate or incorrect information can not be associated directly or indirectly.
  4. The inclusion as a link of our website in those platforms or websites that do not respect the law, morality or public order will not be accepted under any circumstances.

3. 3. REGISTRATION AND DROPPING OUT

The navigation on the web can correspond to the user in two different ways:

  1. Free navigation that allows users to access the contents and information that exist on the website.
  2. Navigation as a client that allows the hiring of products on the website. It is designed for those users who are interested in maintaining a stable relationship with HAEGER.

Minors are not authorized to buy products at www.haeger.es or www.haegerstore.es, except for the special circumstances that regulate the Civil Code and regional legislation. Therefore, minors can not, in principle, register on this website.

In the completion of the registered user registration form and / or guest there is a series of mandatory data. The lack of any of them prevented the registration of any of the user stories. In this process, it will be necessary to fill in, among others, name, surname, postal address, telephone number of the registered user or invited user. It will also be necessary to provide a password. Your personal data can be found in the European Data Protection Regulation and in the Organic Law for the Protection of Personal Data. HAEGER complies with these regulations and its development regulations. See point 6 of this legal notice.

Legal persons can also register on this website.

HAEGER or the user may terminate the existing contractual relationship between the two, however, an additional exception to the obligations contracted previously and the termination of said relationship.

4. Engagement

4.1. PREVIOUS INFORMATION

  1. All the products offered with their main characteristics appear on the website, such as the start-up service in the various practices and the withdrawal service, if applicable. Such products may be altered depending on the stock, offers and / or even the discontinuation of the same.
  2. The registered user can access the purchase of the products offered by HAEGER. For this you must follow the procedures indicated at the end of this point 4.1. of the legal notice about prior information.
  3. The commercial transaction will be archived in the corresponding HAEGER databases. They can be accessed and generated the corresponding summary document of reference to the transaction. The user has the right to request a copy of it.
  4. Editing tools are provided that allow you to identify and correct errors in the introduction of data, before confirming them.
  5. The contracts will be formalized in Spanish.
  6. All prices include VAT. The price will break down, if applicable, the amount of the increases or discounts that those of the application, the expenses that will be passed on to the consumer as the example of the transport and the expenses in the services, the financing of other payment terms Similar.
  7. The payment methods accepted are indicated in section 4.2.4.
  8. The right of withdrawal is recognized according to the terms that appear regulated in section 4.2.2.3.
  9. There is a customer service in section 4.2.6 and the guarantees are recognized in the user as indicated and defined in section 4.2.5.
  10. About the procedures for the conclusion of contracts:
  • Step 1: The shopping cart and its corresponding validation: for the purchase process to finish the user must proceed to the verification and validation of the shopping cart. All prices are shown in the basket according to the breakdown described in point 4.1.5 above.
    Purchase requests made through HAEGER are subject to the availability of the selected products.
  • Step 2: About Billing and delivery: then, the user must specify the billing and delivery information of the products and / or services. In this phase the user must accept the legal terms of the purchase. Otherwise, the purchase process can not continue. By clicking on the “Validate and Pay” button during the process of placing an order, the user declares to accept fully and without reservation the totality of these General Conditions of Sale that, in any case, may be filed and printed by the users for their reproduction when they consider it necessary.
  • Step 3: About the Payment Method: then, the user must proceed with the payment. At present, the payment methods are: Credit or debit card (Visa, Master Card), bank transfer, PayPal or cash on delivery. Regarding the cards and once your data is completed, there will be a redirection to the online payment platform (TPV) of the banking entities.
  • Step 4: Confirmation of the Purchase: The purchase will be confirmed by sending a confirmation email sent by HAEGER within 24 hours.

4.2. CONDITIONS OF THE CONTRACT

4.2.1. ECONOMIC CONDITIONS: SELECTION AND PRICE

To add items to your shopping cart, simply click on the pink rectangle under each product with the “add” warning and the icon of a basket. From the top right of the page you can access the cart that will allow you to increase or decrease the order or even cancel it.

Once the selection is completed, after having added all the products you want, you can check the shipping costs to the city to which the order is destined.

Finally, to make your purchase you must process the order. For such processing must be discharged as reported in point 3 on REGISTRATION AND LOW USERS of this legal notice. We remind you that you have provided some information that you can update or modify at any time. The delivery data of the merchandise may be different from the billing information. You must fill in the address corresponding to the place of delivery when it is different from the billing and those other data that are necessary for delivery. Finally you must indicate the payment method and finalize the purchase. Remember that all the information provided is treated securely and is strictly protected. You must keep point 6 of the Legal Notice in mind.

The preparation and shipping costs are also expressed with all taxes included. Transportation costs are always recorded separately.

The prices of the products are always shown in euros and include VAT, as well as any other tax that was applicable, being the current and legally applicable at that time.

In the event that HAEGER identifies a manifest error in the price of any of the published products, it will be immediately notified of the client, and will proceed to rectify it on the Website. In this case, the client will have the option to reconfirm, through the My Account section, his order at the correct price or, failing that, cancel it at no cost.

HAEGER expressly reserves the right to modify prices at any time, without prior notice. However, in any case, the effective rates indicated on the Website at the time of the corresponding order will be applied.

Once the order is placed, it can not be canceled without the right of withdrawal corresponding to it under point 4.2.2.2 of this legal notice.

4.2.2. USER RIGHTS

4.2.2.1. SUGGESTIONS AND COMPLAINTS

Any user of our website has the right to submit suggestions or complaints. For this purpose you can communicate it through the following contact e-mail: administracion@www.haegergroup.com.

It is brought to your attention that the address to which you can also send by post is Avda. Cortes Catalanas 2, Piso 2 Puerta 5, 08173 – Sant Cugat del Vallés, (BARCELONA – SPAIN) sending certified letter to the Customer Service of HAEGER.

We promise to respond to your request as soon as possible and in any case within thirty calendar days of receiving your request.

4.2.2.2. WITHDRAWAL

The user who has made a purchase on our website has the right to desist from it. The right of withdrawal must be made within a maximum period of fourteen (14) calendar days after receiving the product.

To do this, you must communicate it to the email address: administracion@www.haegergroup.com You will receive notification by email of the exercise of your right.

After two attempts to deliver the products to the address indicated by the user, it will be understood that the user has exercised his right of withdrawal.

You will receive notification by email of the withdrawal. Once the user has obtained the withdrawal documents, he will have to send the product to the headquarters of HAEGER SPAIN, S.L. with the shipping costs supported by the customer. Such return or delivery must be made no later than 14 days from the date on which you communicate your decision of withdrawal from the contract to HAEGER.

HAEGER will reimburse the corresponding amounts for withdrawal within a maximum period of 14 days when the user accepts that HAEGER directly collects the goods. In another case, HAEGER may withhold reimbursement until the goods have been received, or until the user has submitted proof of the return of the goods, depending on which condition is met first.

In case of partial withdrawal, the amounts corresponding to the delivery costs will not be paid.

The transport costs of the right of withdrawal are borne by the user.

Keep in mind that the product must be in perfect condition, properly packed and with the accessories or gifts included in your case. After checking the status of the product, the amount will be returned according to the same payment method used by the customer. This amount may be reduced depending on the state in which the product is returned. It will also happen in cases where the product is returned with damage.

To this end, HAEGER reserves the right to request a photograph prior to the collection of the product subject to the right of withdrawal.

It is the responsibility of the user who exercises his right of withdrawal to check and ensure that the product is properly protected to avoid damage during transport.

When in the contract for which the right of withdrawal is exercised, the price to be paid by the user has been totally or partially financed by means of a credit granted by a third party, with the latter’s agreement with HAEGER, the exercise of the right of withdrawal will involve time the resolution of the credit without any penalty for the consumer and user.

They are excluded from the right of withdrawal, among others and according to article 103 of the Consumer Defense Law:

The provision of services, once the service has been completely executed, when the execution has begun, with the prior express consent of the consumer and user and with the acknowledgment on his part that he is aware that, once the contract has been Completely executed by the employer, he will have lost his right of withdrawal.
The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
The supply of sealed audio or video recordings or of sealed computer programs that have been unsealed by the consumer and user after delivery.
The supply of digital content that is not provided in a material medium when the execution has begun with the prior express consent of the consumer and user with the knowledge that he loses his right of withdrawal.

4.2.2.3. RETURN FOR ERROR IN THE PRODUCT OR FOR APPARENT VICES

The user who has made a purchase on our website has the right to return it when they receive a wrong product or with obvious defects. You must exercise your right within a reasonable period of time and never exceed 48 hours.

Returns can be made by communicating to administracion@www.haegergroup.com. It is essential that HAEGER can identify the user through a document (copy of the invoice, copy of the summary of the order …). You will receive notification by email of the requested return that will incorporate the “return order”.

HAEGER reserves the right to request a photograph prior to the collection of the product to be returned.

HAEGER will proceed with the delivery of the repaired product or its replacement. The costs of collection and new delivery will not be passed on in case of return of the product due to error in it or due to damage.

Once the user has obtained the return documents with the “Return Order”, he / she will have to proceed to make available to HAEGER the package with the product and the return order for collection by the carrier designated by HAEGER, or in your case, at your option, proceed to the shipment directly to the HAEGER Returns Service pasted on the outside of the package.

The user must only make a necessary use of the product or products returned. The user will be responsible for the decrease in the value of the goods resulting from the handling of the products other than that necessary to determine the nature, operation or characteristics of the product (s).

4.2.3. SHIPMENTS AND COLLECTION

Shipments are made immediately so that the processing time will never exceed no more than 7 working days (excluding Saturdays)

The shipping costs will be € 3.95 for shipments under € 49.

The products will be sent to the shipping address that the user has indicated during the process of placing the order. HAEGER makes shipments in Spain (excluding Ceuta, Melilla and Canarias).

Each delivery is considered carried out from the moment in which the transport company makes the product available to the user, which is materialized through the control system used by the transport company.

HAEGER assumes the risk of loss or deterioration of the goods until they are delivered materially to the customer or to the third party that they indicate, other than the carrier.

In case the company responsible for the delivery of the product returns the shipment, HAEGER will call the customer or send an email or text message to know if you are interested in being sent back; if so, adding the cost of the new shipment to the previous cost.

In case of unavailability of the product or products purchased once the order is made and before the end of the process of sending the sale in question, the user will be informed by e-mail or by telephone of the partial delivery or cancellation of their order. HAEGER may offer the supply, without price increase, of a good with similar characteristics that has the same or superior quality.

If the charge has already been taken into account at the time of giving information regarding the unavailability of the product, the corresponding amounts will be refunded within a period of 14 days informing the user by sending an e-mail.

4.2.4. PAY

The User, once you provide the billing information and, where appropriate, the shipping information, you must select the payment method you wish to use. Currently, HAEGER validates the following payment methods:

Credit and debit card
PayPal
Cash on delivery
Wire transfer

The means of payment that HAEGER proposes may be subject to checks and authorizations by the issuing entities of the means of payment. Therefore, the authorization of the payment is authorized by the corresponding entity or not. If the payment is denied, the order placed by you will be automatically canceled, meaning that the purchase has not taken place.

Payment by bank transfer must be made in the account property of HAEGER that is indicated in the purchase process. You must indicate the order number as well as the identified data of the buyer to whom the purchase refers. Likewise, it is warned that if HAEGER does not receive the sale amount through a transfer within seven (7) days, it will be automatically canceled.

HAEGER makes available to the User, once the order has been made, the invoice of the products by email.

The client can consult and / or download the invoice in the “My Invoices” area of ​​the website www.haegerstore.es

The payment methods shown above will not always be available.

HAEGER reserves the right to offer all or some of the payment methods.

5. PRIVACY POLICY

HAEGER undertakes to respect the confidentiality of personal data provided by users of the website in application of the provisions of the European Data Protection Regulation (EU) 2016/679.

HAEGER adopts the security measures corresponding to the nature of the files that regulates the Regulation of Security Measures approved by Royal Decree 1720/2007 of December 21.

Therefore, the website uses generally accepted information security techniques such as firewalls, access control procedures and cryptographic mechanisms, in order to guarantee the confidentiality and security of your personal data.

It is reported that HAEGER SPAIN, S.L. is responsible for the following files directly linked to the website www.haeger.es and www.haegerstore.es.

HAEGER contact information:

  • Catalan Cortes 2, 2nd floor, Puerta 5, 08173 Sant Cugat del Vallés, (BARCELONA – SPAIN),
  • Email: administracion@www.haegergroup.com
  • Phone: 93 524 25 26
  • Contact details of the representative: Jose Luis Rodríguez Farré

It is reported that the user can exercise the following rights: Access, rectification, deletion and portability of the data, as well as the limitation or opposition to their treatment. You have the right to withdraw the consent given. You also have the right to claim before the Control Authority (www.agpd.es)

Interested parties are informed that the rights may be exercised by sending the request by email of the Data Protection Delegate whose contact information is the following:

Recipient: HAEGER SPAIN S.L.

Catalan Cortes 2, Floor 2 Door 5
08173 Sant Cugat del Vallés, (BARCELONA – SPAIN)
E-mail: administracion@www.haegergroup.com
Phone: 93 524 25 26
Subject: Exercise Rights Data Protection HAEGER
Where will be attached a request for ARCO rights signed by the user and his copy of ID.

In the event that any other information of the aforementioned is missing, the Delegate of Data Protection will request the correction by the applicant.

6. COOKIES

Sources:

Law 34/2002, of July 11, on services of the information society and electronic commerce (LSSI) after its revision by Law 9/2014, of May 9, Telecommunications.

Directive 95/46 / EC, art. 29, regarding working group 29 (GT29) set up as data protection authority of all Member States.

Technical description of cookies in its Opinion 2/2010 GT29 on online behavioral advertising.

Definition:
Cookies are files that are downloaded to your computer when you access your Web page. Its function is to exchange information between the user’s equipment and the origin server, among its purposes is the system’s operation (optimizing the connection and the contents that are downloaded, avoiding the need for repetition of tasks or increasing the security of the connection) and personalization of the appearance and functionality of the information that is sent to the user equipment by observing their browsing habits.

The mode of operation is as follows, the advertising network provider places a tracking cookie on the user’s terminal the first time he visits a website that displays an advertisement of his network. The cookie is a brief alphanumeric text stored (and retrieved later) in the user’s terminal by the network provider. In behavioral advertising, the cookie will allow the advertising network provider to recognize a former visitor who returns to that site or visits any other associated site in the advertising network.

Cookies have different useful lives. Opinion 2/2010 issued by GT29 establishes the following distinction:

Depending on who can exploit them, cookies can be reserved to the editor of the website where they are installed or shared among members of a network of websites. And taking into account their ability to survive after the browser is closed, it is necessary to distinguish between permanent and session cookies, with these characteristics corresponding to the interest that the programmer has.

Permanent cookies have a late future expiration date or last until they are manually deleted.

Most Internet search engines offer the possibility to block third-party cookies also called “session” cookies. Some browsers facilitate “private” search sessions that automatically destroy all cookies created when the browser window is closed.

Flash cookies can not be deleted with the traditional privacy settings of a search engine. It has been pointed out that flash cookies have been used explicitly as a tool to restore traditional cookies that had been rejected or deleted by the user.

The evolution of the so-called Cookies, has greatly increased the ability to extract and use information on navigation, causing a regulatory change at European level that seeks, fundamentally, to strengthen the role of user consent, in this matter include the Directive 2009/136 / CE4 that modified, among others, Directive 2002/58 / EC, which establishes the regulatory framework regarding privacy in the electronic communications sector.

What kind of cookies does this Web use?

Techniques:
Those that allow the user to navigate through a Web page, application platform and the use of different options or services that exist in it, such as controlling traffic and data communication, identifying the session, accessing parts restricted access, remember the elements that make up an order, perform the purchase process of an order, make the application for registration or participation in an event, use security elements during navigation, store contents for the dissemination of videos or sound or share content through social networks.

Personalization:
They allow the user to access the service with some predefined general characteristics according to a series of criteria in the user’s terminal, such as the language, the type of browser through which he accesses the service, the regional configuration from which he accesses to service, etc.

Analysis:
Are those that, or treated by us or by third parties, allow us to quantify the number of users and thus perform the measurement and statistical analysis of the use made by users of the service offered. To do this, we analyze your browsing on our website in order to improve the offer of products or services that we offer.

From third parties:

The website of www.haeger.es and www.haegerstore.es may use third-party services that, on behalf of HAEGER, will collect information for statistical purposes, use of the site by the user and for the provision of other services related to the Site activity and other Internet services.

In particular, this website uses Google Analytics, a web analytics service provided by Google, Inc. (Google, Inc. with address at 1600 Amphitheater Parkway, Mountain View, CA 94043, USA). For the provision of these services, these use cookies that collect the information, including the user’s IP address, which will be transmitted, processed and stored by Google in the terms set in the Google.com Website. Including the possible transmission of such information to third parties for reasons of legal requirement or when said third parties process the information on behalf of Google.

Acceptance:
The user expressly accepts, for the use of this website, the treatment of the information collected in the manner and with the aforementioned purposes. And also acknowledges knowing the possibility of rejecting the treatment of such data or information rejecting the use of Cookies by selecting the appropriate settings for this purpose in your browser. Although this option to block cookies in your browser may not allow full use of all the features of the Website.

Note that you are informed for the purposes of the LOPD according to section 6 of this legal notice.

Rights:
You can allow, block or delete the cookies installed on your computer by configuring the browser options installed on your computer. In the following links you have at your disposal all the information to configure or disable your cookies in each browser:

– Google Chrome
– Mozilla Firefox
– Internet Explorer
– Safari
– Safari for IOS (iPhone and iPad)
– Chrome for Android

If you have any questions about this cookie policy, you can contact: administracion@www.haegergroup.com

7. INTELLECTUAL PROPERTY

The source code, the graphic designs, the images, the sounds, the animations, the software, the texts, as well as the information and the contents that are collected in www.haeger.es and www.haegerstore.es are property of HAEGER and the total or partial reproduction of this web, its computer processing, its distribution, its diffusion, or its modification without the prior written permission of its owner is not allowed.

The photographs that are used on the web have the authorization of reproduction, distribution and public communication of its author.

The user can only use the material that appears in this portal for personal and private use, being prohibited its use for commercial purposes or to engage in illicit activities. All rights arising from intellectual property are expressly reserved by HAEGER who will ensure compliance with the above conditions as well as the proper use of the contents presented on its website, exercising all civil and criminal actions that apply in the case of infringement or breach of these rights by the user.

The materials of this website are protected by the laws of industrial and intellectual property and any unauthorized use of them may violate the regulations on copyright, trademarks and other regulations. The authorization granted to use this Web page will be understood automatically terminated in case of violating any of these Conditions, being obliged to immediately destroy any material obtained or printed from the Web page.

HAEGER does not grant any license or authorization of use of any kind on its industrial and intellectual property rights, business secrets or on any other property or right related to the Web page and its contents.

8. APPLICABLE LEGISLATION AND COMPETENT JURISDICTION

This legal notice, the terms and conditions of the website and the contracts that may be perfected between the parties will be governed by Spanish legislation.

Any discrepancies that may arise between the parties shall be subject to the jurisdiction of the Courts and Tribunals of the buyer’s domicile or, at the purchaser’s choice, to those of the place of fulfillment of the contractual obligation. The parties submit, at their discretion, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user’s domicile.

9. MODIFICATION OF THE GENERAL CONDITIONS OF SALE

www.haeger.es and www.haegerstore.es reserve the right to modify the General Conditions of Sale. Any new version of the latter will be indicated previously in our “Terms and conditions” section.

Users who do not want contractual relationships are governed by the new version of the conditions of sale must notify and, from the date of entry into force of the new version, they must stop using the services of HAEGER.

In the event that any of the terms of the General Conditions of Sale is declared illegal or not opposable by a judicial decision, the other provisions will remain in force.

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